Refund and Return Policy for RCB Infotech

Introduction: At RCB Infotech, we take pride in the quality of our antivirus software and refurbished laptops. Our refund and return policy provides detailed information on how to return products purchased from our website and how refunds are processed.

Antivirus Software Return Policy: Due to the digital nature of antivirus software keys, we generally cannot offer returns or refunds once a key has been sent to the customer. However, if you experience any issues with the software key, please contact us within 48 hours of purchase, and we will work to resolve the issue, which may include replacing the key if it is found to be defective.

Refurbished Laptop Return Policy: We accept returns of refurbished laptops within 14 days of receipt if the product is in the same condition as when it was delivered. To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number and instructions on how to send the product back to us.

Condition for Returns:

  • The item must be unused, in the original packaging, and in the same condition that you received it.
  • Proof of purchase is required for all returns.

Refunds: Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Exchanges: If you need to exchange a defective or damaged product for the same item, send us an email at and send your item to our physical address.

Shipping Costs for Returns: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us: For more information about our refund and return policy, please contact us at:

  • Email:
  • Phone: +91 84000 90968
  • Address: FIRST FLOOR, SHOP NO.2, NAJA MARKET, 34 LABAGH, LUCKNOW, Uttar Pradesh, 226001

Changes to This Policy: RCB Infotech reserves the right to modify or replace this refund and return policy at any time. Changes will take effect immediately upon their posting on the website.